Effective Methods of User Acceptance Testing


Course Details


Information technology users and customers understand the business, but do not know how to test software. Information systems are becoming more user-oriented. Users are expected to perform tests they have not had to perform in the past. One such task is software testing. Often when a program is placed into operation, questions surface such as: “Why were these problems not identified during user acceptance testing?” This is a client/server application: “Can we reasonably expect our users/customers to perform acceptance testing?”

This non-technical two-day seminar will demonstrate techniques needed to perform a comprehensive and complete test based on business processes. This seminar teaches users/customers how to show a business process graphically and break it into smaller pieces for testing. The course differentiates the relationship between scenarios, scripts and test cases. It defines a test plan, and it covers the test execution phase, evaluating test results and most importantly, how to avoid the pitfalls so commonly encountered. The concepts of this course are reinforced by case studies created to design a user test based upon business need.

Course Outline

  • QAI’s Strategic Approach to Managing Quality in a Changing World
  • Introduction to User Acceptance Testing
  • User Acceptance Testing Process
  • Acceptance Test Evaluation and Execution
  • Summary

Who Should Attend

Individuals with responsibilities such as:

  • Business Analysts
  • IT Customers
  • IT Users
  • Project Leaders
  • Software Testers


Schedule & Registration


Discounts: QAI Members receive a 10% Discount on public training course registration! Learn more about the benefits of becoming a QAI Member.

*All listed Canada public training course prices in CAD + applicable taxes. All listed USA public training course prices in USD. Registration prices include course materials, lunch & breaks each day, and a certificate of completion. Hotel and travel arrangements are the responsibility of the attendee.

Cancellation Policy


On-site Training


Provide the best training at the best price for your organization by hosting an on-site training with QAI Global Institute’s expert instructors. The benefits of on-site training are many:

  • Courses are private and personalized. Maximize the effectiveness of the course by tailoring the training to the specific needs and interests of your team. This ensures that the course remains relevant to your team and your unique project needs.
  • Per person costs are significantly lower. Save an average of 40% – 60% on per person costs as compared to equivalent public course attendance by eliminating attendee travel costs and associated venue fees.

No Obligation Quote

Contact us directly to obtain a no obligation cost quote for the on-site training course(s) of your choice.