CSBA Exam Prep Course

Course Details

The Software Business Analyst Body of Knowledge for CSBA (SBABOK) skill categories have been selected to address the challenges faced by today’s software business analysts. The Web-based CSBA Exam Study Course is a live, facilitated discussion and presentation of the nine SBABOK skill categories. The course reinforces current knowledge, re-introduces concepts that may not be used everyday, explains the rationale for use, and highlights both multiple choice and essay type sample examination questions and responses.

It is recognized that many SBA’s do not need to be competent in all of the SBABOK categories to fulfill their current job responsibilities. However, the CSBA candidate should have a working knowledge of the information in all skill categories and will be examined on all nine SBABOK categories. This course provides a background of the BA, QA and testing fundamentals and also includes the more advanced concepts, which the Certified Software Business Analyst must understand.

The completion of this course along with the necessary practical experience and related resource familiarity will help prepare the candidate for the CSBA examination. Due to time limitations, this course is not intended to cover every component of the SBABOK in great depth.*

* Taking this course does not constitute, nor imply, the successful passing of the CSBA examination.

Who Should Attend:

Individuals who desire to reinforce their skills, knowledge, and capacity to understand the Software Business Analyst Body of Knowledge in preparation for taking the CSBA certification examination.

General Information:

The course is composed of 6 sessions to help participants prepare for the CSBA Certification exam.

You will receive an e-mail reminder notice of the “Live Virtual Classroom” the day before each session. Each session will consist of Knowledge and Essay exams to be taken online. Feedback will be provided. Most meetings are on Tuesdays.

Tuesday Q&A Session: 2:00 PM – 2:30 PM USA Eastern Time
The purpose of this session is to go over the assignments and clear up any questions you may have.

TuesdayTutorial: 3:00 PM – 4:00 PM USA Eastern Time
The seminar leader will go over a series of slides and discuss the topics contained in the SBABOK that are of importance to you.

A Web page has been created for this course, which will contain any downloads and assignments for the current week. The link information will be provided to you by the instructor before the beginning of the class. Once posted, the information will remain on the site for the entire duration of the course. Check back often as items are added to the Web page frequently.

The CSBA “Live Virtual Classroom” System Requirements: The video & audio segments of the “Live Virtual Classroom” are accessed independently. We will be using a system called Adobe Connect to conduct the video segment of the “Live Virtual Classroom”. You will NOT have to download any software.

Course Content

Thank you for considering the 6 session CSBA Exam Prep Course. This course will provide you with all the necessary information and knowledge you will need to significantly improve the probability of passing the CSBA Examination. While this course will stress the importance of information you will need to know for the exam, this course cannot guarantee you will pass the exam.

Our focus is to prepare you for the exam and we will provide you additional assistance with the registration process for the exam if you need it.

You will receive an e-mail reminder notice before each session. Most sessions will also have a separate Question and Answer session based on the prior session’s materials as well. In addition to live exercises conducted online, each session will also have Knowledge and Essay exams to be taken online after each session. Feedback will be provided.

  • Most all meetings are currently on Tuesdays.
  • Occasionally, a subsequent session in the series will actually be held in the same calendar week as the previous session to allow for holidays and instructor schedules. If this should happen, it is usually scheduled for Thursdays.
  • Sometime before the start of the series, you will receive an email with a login ID and password to both a special website and also the online program that is an integral part of the course.
  • To get a needed head start, we suggest you login to that website, examining and downloading materials from the first 3 tabs in the menu bar as described below, well prior to the start of the series. This includes your workbook, the SBABOK, self-assessments, prologue videos, and the like.
  • Audio is conducted over phone lines, via telephone teleconference, and not over the internet. Speakers are not required at your workstation.
  • No special software needs to be installed at your workstation, other than the Adobe flash player, which comes pre-installed on virtually all computers. Version 10.1 or higher is required.

If you want a sneak peek of what lies ahead:
View video sample of a “Live Virtual Classroom”.

Important Prework Materials


Prior to the first session – Read the Welcome Info, download and print the Course Materials, and view / take the prework materials on the prework drop-down within the Sessions tab.


  • Welcome Info Tab:
    • View the Intructor Bio as desired.
    • Make note of the Additional Information containing the telephone teleconference phone number and passcode. The information also contains a free SKYPE toll-free alternative especially for callers outside the USA.
  • Course Materials Tab:
    • You can download and print the Course Book which is the workbook for the course.
    • You can download and print the CSBA SBABOK (Software Testing Body of Knowledge) for your reference throughout the course. You may find it convenient to keep the downloaded image for quick keyword searches.
  • Sessions Tab, Prework drop-down box:
    • You can watch the Prologue to get a course overview.
    • You can preview the “Live Virtual Classroom” Orientation slides to get an idea of what the “Live Virtual Classroom” screens will look like. These same slides will be used as an orientation during the first session. Make a written record of your current screen resolution and color quality. Be prepared to change the resolution to 1024 X 768 and quality to minimum (16 bit or 256 color) prior to each session. You can change it back to original settings after each session if you wish.
    • You can download the Skill Self-Assessment spreadsheet and self-assess you degree of skill in each of the 10 skill categories, before the first “Live Virtual Classroom” session. This will help you identify your current level of knowedge in each area. This is not sent to the instructor. Allow adequate time since there are 160 detailed skill self-assessment areas.
    • You can take the Pre-Test to pre-assess your present level of knowledge. It uses 30 multiple choice questions. It is automatically scored upon conclusion. Although the instructor gets a copy, don’t worry about how you do; course discussion is limited to group responses. This is an excellent way of doing a “dry run.”
    • You can take the Test Topics which are essay questions, in the same way and for the same purpose as the Pre-Test. These are questions on topics that Testing professionals most frequently encounter.
    • “Live Virtual Classroom” log in and use instructions shows you the screens you get when you click on the meeting Link to “Live Virtual Classroom” for the meeting session you are in.


The course usually meets on Tuesday of each week. Occasionally we meet on Thursday to bypass scheduled events. You will be sent the link for the LVC on or before the Monday of each week. We honor daylight savings time when that occurs.

  • Tuesday 2:00pm – 2:30am (USA Eastern time) – The LVC’s Q&A session meets to go over the assignments and clear up any questions you may have about the material covered on the previous session or sessions.
  • Tuesday 2:30pm- 4:00pm(USA Eastern time) – During this one hour session the seminar leader will go over a series of slides and discuss the topics contained in the SBABOK that are of importance to you. There may be times when the time of the LVC Session needs to be adjusted.


You will have a LVC session instructor emphasizing category orientation, importance of material, orientation to other skill categories, and monitored candidate discussions. In addition, you will have instructor assisted phone conference discussion sessions to review exercises and case studies.

Session multiple choice and essay assignments will be given. All assignments should be completed on or before the Q&A session the following session. Feedback will be provided to you in an e-mail on all assignments submitted.


Completing the Self Assessment, Developing a Personal Action Program.Prior to First Meeting – Take the 30 question sample test which will be reviewed with the class as a group .

Session 1

Skill Category 1 & 2: Software BA Principles and Concepts; and Management and Communication Skills
In this session we examine the evolution of quality concepts and practices around the world. We will also look at the basic tools of implementing quality processes and procedures. This session reviews how Theories of Management evolved and the role the attitude of management plays in the successful implementation of improvement initiatives. We have also look at the management and communication skills needed for the Business Analyst to be able to successfully perform their job..

Session 2

Skill Category 3 & 4: Define, Build, Implement and Improve Work Processes, and Business Fundamentals
This session is focused on understanding processes as they relate to the role of the Business Analyst. It looks at how various national and international models and awards provide support for process-oriented thinking. This session will also discusses a view of the business part of the organization which is often undiscovered by much of the Information Technology staff. This section lays a firm foundation for learning about the specific instantiations of the business practices within the organization.

Session 3

Skill Category 5: Requirements
This session addresses the single most important part of the development process, Requirements. The steps taken to move a vaguely understood, poorly articulated want or need to a clearly actionable statement are detailed. Methods for gathering the information, refining it and prioritizing it are presented.

Session 4

Skill Category 6: Software Development Processes, Project and Risk Management
This session describes how planning for and executing successful Information Technology projects requires a sound understanding of the various development approaches, their strengths and weaknesses. The role of the Business Analyst in identifying business related risks and helping to assess various strategies for effectively managing them is discussed.

Session 5

Skill Category 7 & 8: Acceptance Testing and Commercial Off-the-Shelf Software and Performance Based Contracting
This session examines one of the key roles of the Business Analyst in the development of a software product, the successful execution of the acceptance testing needed to verify that the product is ready for production. It examines how creating an effective acceptance test plan that begins in Requirements, and allocates resources to these early life cycle activities, allows the Business Analyst to leverage the total resource contribution and minimize the amount of actual testing time required. Also, this session discusses the special issues and approaches needed to work with vendors for the development and acquisition of software products. This may range from completely custom, developed from the customers requirements, to completely off-the-shelf.

Session 6

Skill Category 9: Business Partner and Customer Support; Test Taking Tips & Final Review
Topics this session will focus on the support provided directly to the Business Partner and the Customer during the end stages of a project. These activities will leave a lasting impression on their minds and do much to shape the final perception of the product. During the final review, a review of the certification and examination process along with a discussion of test taking tips.

Course Website

We have created a special Website for you and this course. Please protect the User ID and Password as we track who accesses the site by user ID and by IP address. We will post any downloads and assignments at the start of each week. Once posted, we will keep that information on the site for the entire duration of the course.

You will be able to download and print the Student Workbook for the CSBA Study Course and the CSBA Common Body of Knowledge from the Pre-Work page of the Website.

Connecting to the “Live Virtual Classroom”

Please note that the video and audio segments of the “Live Virtual Classroom” are accessed independently. For the video portion, we are using a system called Adobe Connect which allows you to see the instructor and the weekly presentations. You will NOT have to download any special drivers or media player software; however, your system must have the latest version of Flash installed. To connect to the live video portion of the “Live Virtual Classroom”, click the address link on the e-mail you receive each week. You will need to enter your e-mail address and Password in the “Enter with your login and password” area of the main screen to enter the meeting. You will NOT need to use the speakers on your PC.

To hear the audio portion and participate in discussions, you must place a phone call to the phone number listed on the “Live Virtual Classroom” website under the Additional Info link.


Open communication is encouraged not only between the participants and the instructors but also among the participants of the course. Such communications can be of a great assistance especially if a local study group is not available. Any e-mail that you send concerning course information should be addressed to all attendees so we can share this information.

Schedule & Registration

*Live Virtual Classroom pricing is in USD. Exam registration not included in price.